Harsh penalties for sales performance - Transplant Account Manager CareDx Employee Review

1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of autonomy in position. Depending on the RD, most Regional Directors are supportive and not micromanaging.

Cons

For the sales force, CareDx is "penalize for performance" not "pay for performance." Quotas are adjusted harshly each quarter. There is, and has historically been, a very high turnover rate of the Transplant Account Manager (TAM) role at CareDx. This company loses 3-4 strong performing TAM's every 6 months, which is 10% of their sales force, constantly turning over. This company loses top performers because they are not compensated well, they are not losing the bottom performers. Customer accounts have noticed and are aggravated, "Who is our Account Manager now?"

Explore other reviews about CareDx

5.0
Sep 9, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Mission-Driven Culture Growing Company Innovative Collaborative

Cons

No concerns, this company is moving transplant care forward!

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

What they do to deliver care to transplant patients is great. They truly do bring that mission to life.

Cons

Technology org is beyond mismanaged. Red tape everywhere you step, but no real reasoning behind it besides being afraid of change. Interview process took almost 2 months, and it was 6 rounds of gaslighting. Started looking for a new job a week in.

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