Good growing company - Customer Experience Manager CareDx Employee Review

Strong Leadership Mission-Driven Culture Growing Company Innovative Collaborative

No concerns, this company is moving transplant care forward!

Lots of autonomy in position. Depending on the RD, most Regional Directors are supportive and not micromanaging.

For the sales force, CareDx is "penalize for performance" not "pay for performance." Quotas are adjusted harshly each quarter. There is, and has historically been, a very high turnover rate of the Transplant Account Manager (TAM) role at CareDx. This company loses 3-4 strong performing TAM's every 6 months, which is 10% of their sales force, constantly turning over. This company loses top performers because they are not compensated well, they are not losing the bottom performers. Customer accounts have noticed and are aggravated, "Who is our Account Manager now?"