Gone downhill - Anonymous employee CareSource Employee Review

2.0
Feb 25, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary Bonus Benefits Work From Home (for now)

Cons

This company used to be great. People clamored to get in the door to work at the best company in Dayton! In mid-2019 things changed. Every one with eyes to see in the company noticed the fall-off of executives leaving between 2018 and today. There may be 3 original VPs still onboard from that time. Unfortunately those who left took the morale and HEART of the company with them. Today, CareSource is a business, not a non-profit. Our members are numbers and analytics, not people who need us. The unspoken motto is: “Get your numbers up or you’re out.” It’s sad. Morale is low and I’ve spoken to several people saying they are staying only for the bonus. At a time in history where almost everyone is stressed and many people are dealing with depression or anxiety, it is hard to see CareSource went from a company with heart to being more about profit over people. Let me touch on management. The managers here are SO bad. Many of them are far less qualified than the people they manage. There are way too many micro-managers and the worker bees are miserable. The 1:1 meetings and Skip-Level meetings are non-existent except for a few leaders that remember the old style. Employees are talked down to and made to feel subservient. This is mostly from the newly anointed snr directors and associate vp and their adherents. Yet in every All-Staff (twice a year now instead of quarterly), we hear HR talk about “opportunities”, it’s a joke. I love CareSource but the glory days are gone. Work here with the understanding that you’ll be paid well, but the price is your family, your well-being, and your soul.

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CareSource Response
4y
Thanks for taking the time to share your experience with us. We’re so sorry to hear about your frustrations with your management team. As we continue to grow, our members and our employees remain our top priorities. Our members are the heart of who we are as a company and each decision we make is based on how we can best serve them, our employees, and our community. We encourage you to also share this feedback with your HR business partner and manager.

Explore other reviews about CareSource

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company that truly cares about their people and growth. They promote within and value character.

Cons

There really aren’t any cons. This is a great company to work for.

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CareSource Response
1w
Thanks so much for sharing your experience with us!
2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

N/a -the original trainer for my training class was great she ended up separating from the job in the middle of our training

Cons

I think when you first apply the pat information is misleading it says $40k-$52k/year but the base pay is $18.30/hr it isn’t based off experience they are factoring in incentive that you aren’t eligible for until you are out of training and nesting Also they didn’t take my ada form seriously I got it filled out and signed by my doctor as I was told to do by hr and literally they didn’t do anything which made my mental health much worse than it would’ve been if they would’ve helped. Also during training one of the trainers (Chelsea) mic was muted and she was trash talking and cursing about the employee in the training class and she mentioned how it was one trainee who was the topic was the only one who knew how to do the f-ing job it was ridiculous and humiliating for the rest of the training class because now we feel bad because we just heard you say this

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CareSource Response
3w
At CareSource, we are committed to fostering a positive and supportive environment for all our employees, prioritizing transparent, two-way communication. Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and take your concerns seriously. We continuously strive to improve our workplace, and your insights are valuable to us.
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