1.0
Mar 5, 2024
Current employee, less than 1 year
San Antonio, TX
Recommend
CEO approval
Business Outlook
Pros
Remote position, some of the team members were very nice.
Cons
No autonomy, strict guidelines on how to handle calls, required to say certain words on the phone call or receive low score, calls are graded and you have to say certain words to meet the criteria to pass, not allowed to leave desk at anytime unless it’s a break. Horrible PTO, difficult to get any time off, micromanaged, the training is too many things and you can’t absorb all the material, new changes everyday from the many offices you covered you are required to know everything, the office staff that carenet was hired through were not helpful, all the responsibility falls on nurses, when you do a good job it isn’t noticed only the bad things are pointed out constantly.