This is my honest review of Carenet Healthcare which I can finally post because I survived a year working there and let me say it was one of the worst jobs I've ever had that includes comparing it to working in a SNF with 40:1 ratio as a new grad.
The pay is $34/hr, which is low for nursing but sadly in alignment with some WFH jobs.
The workload is tremendous, the technology is outdated, and the culture-if you can call it that-is backstabbing and cut-throat, and the benefits are garbage.
Only take a job here if you are very, very desperate.
Triage calls are expected to be less than 10 min. In a 10 hour shift i averaged about 175 calls. That means you are taking calls back to back for your entire shift with a 30 min break and 2 15 min breaks. The company has also recently added on several new contracts and can't keep up with hiring so there is a constant need for overtime. The turnover is huge, as soon as a new batch of people come in, more leave so you are constantly understaffed.
Weekly meetings with your manager are to go over your calls and make sure you are meeting their metrics. It is very tight on scripting and exquisitely micromanaged down to every last detail of charting and your tone of voice. In the last couple of months they also came up with a new policy that if anyone is found to be guilty of "call avoidance", which could mean staying in a chart for too long after a call (which is often necessary for documentation), they will report you to the state nursing board.
You are also required to apply for 8 additional state licenses when hired with minimal reimbursement ($25 +licensing costs) for your time and no additional assistance. Those reimbursements for licenses are also taken back if you work there for less than a year. Some people already start with a lot of licenses so if that is the case for you, you will end up licensed everywhere and be taking a higher volume of calls.
The type of calls you get, I would say 50% are legitimate triage, 30% customer service including extra things you need to do for the specific account like referrals or helping find in-network providers. 20% are people that are just angry and will cuss you out because their insurance didn't cover something or *also very important* very sexually inappropriate frequent callers that say the most disgusting things or pretend to have a medical issue but really it is just sexual. The company does nothing about this, these people call in everyday multiple times a day and harass and abuse you on the phone but you are expected to still use their scripting *giving the caller a second chance even when people are saying they are going to rape/murder you* and just fill out a 'feedback' form which is for internal tracking only.
90% of the management is just out for themselves. The upper management is cutthroat and has a 'take it or leave it attitude'. Prior to accepting a triage position I was offered a different position than I what applied for, when I refused they gave me the correct position, then I was told only nights where available, when I refused I was given days. If you have any issue with the job or management immediately the response is 'well this job isnt for everyone' or 'that wasnt my experience'. If you do bring up an issue, for example you are getting treated unfairly or harrassed, it is just met with hr meeting to cover themselves and a permanent mark of being a problem employee. This includes the charge nurses that you work with on your shift day to day, most are very unhelpful and make you fend for yourself. Most of the time you will have to figure things out on your own, which happens lot because their technology is outdated and for one task there may be 4 or 5 different places in a chart to locate information for that task. The system is always crashing/kicking people out and the VPN tech is usually to blame. However when you do have tech issues the IT dept will try their hardest to blame your own internet because if it is time out due to your internet then it is unpaid.
There is a 401k match. The health benefits are awful, you have an option of paying over a thousand per month or opting for a high deductible plan. It's basically useless. They did start a program this year to help offset it by giving $1000 in your HSA to help with the deductible but it is paid out over 12 months so by the time you get your $1000 your deductible is already met. The $1000 reimbursement is also reported as income which is very illegal and I was discussing this with payroll prior to leaving but didn't really get to the bottom of it. In essence on your paystub there is an area for employer contributions to HSA and the company leaves that as 0, and reports their contributions to your income falsely inflating your gross. Also, my paychecks were off more than once and I was told by 2 different managers to always check that you are getting the correct pay as it's not uncommon.
After I quit I was given 24 hrs to return equipment and all requests for documentation that I needed ignored. I'm just happy to say that I no longer work with this company and want to share the experience that I had in case anyone else is applying or considering a job with Carenet. It wasn't worth it and I wish i had left much sooner.
