The IT department blames system issues on everything but their inability to address and fix the reported issues.
Outbound calls are difficult- member services for the programs don't know about the program and tell members we are a scam. This destroys our credibility and causes members to become extremely rude and combative.
I disagree with prior claims of micromanage. It's less micromanaging and more inability to communicate promptly with the client leaving senior managers and managers to make a judgment call while they wait for a response from the client that can take 3 days to 3 months. Clients complain of mistakes being made when they never addressed the question about it 3 months prior. Then per the contract with Carenet, it results in team members having negative coaching and diminishes morale
