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      Carenet Health

      Engaged Employer

      Carenet Health reviews

      Review - Health Care Customer Service Representative Carenet Health Employee Review

      1.0
      Jul 31, 2025
      Health care customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The leadership was good, and the training was organize

      Cons

      15-minute break and a 30-minute lunch. The job was micromanaged and low-paying. We had to really pressure the customers, asking them twice to take advantage of the wellness assessment. I hated bothering people and realized that this job was not for me. The customers were very rude, and constantly calling them to push the assessment and meet metrics was stressful. The job stressed me out so much that it affected my health. I hated the job, so I quit, and I don’t regret it

      avatar
      Carenet Health Response
      11mo
      Thank you for taking the time to share your experience. We're glad to hear you found the training organized and the leadership team supportive. That’s something we continually strive to provide for all employees. We also hear your concerns around compensation, break structure, and the nature of the work. The feedback regarding stress levels, metrics, and how they impact both our employees and the customer experience is valuable. We’re actively evaluating our scheduling practices, compensation models, and support tools to better align with the needs of our teams. We wish you the very best in your future endeavors and appreciate your time with us at Carenet.

      Explore other reviews about Carenet Health

      5.0
      Jun 2, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love my job here at Carenet and I have been here for 2 years. My boss is very supportive and encourages us!

      Cons

      I have no cons at this time.

      5.0
      Jun 1, 2026
      Engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Carenet is a very supportive company, whether it be tech issues, personal issues, guidance....anything I have needed help with even if it was just to listen and lift me up positive, EVERY manager/ EVERY person I have had to have contact with in one way or another with the company, has been so helpful and there for me. That means more to me than they will ever know. I have worked many places, even into Management in my life, and have NEVER felt valued or appreciated in a way that Carenet has been here for me. I have been here one year, and it has been one ride on top of another....and they have been here for me 100 %. EVERYONE in the company I have had encounters with in anyway has made working here such a blessing in my life, and I am so thankful for the company and every manager that has helped or guided me, or even just was there during difficult times just to listen and be supportive. Carenet is hands down the best company ever.

      Cons

      In the year I have worked for the company, I honestly cannot say I have anything as far as cons go

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