Disappointing Experience, Toxic Environment, and Lack of Proper Support - Customer Success Specialist Cargomatic Employee Review

I worked at Cargomatic for a few months, and unfortunately, my experience was far from positive. The management at this company demonstrated serious issues with fairness and professionalism. There were clear signs of favoritism, including a demotion of a Latino employee who was performing well in managing accounts, only to have a less qualified white man promoted instead. This felt like weaponized incompetence and created a toxic, unequal work environment. I also had a deeply troubling interaction with one of the managers, who referred to me as a “dog” and told me I needed to “put my tail between my legs” and apologize to a client. While I’m never afraid to take responsibility when it’s necessary, this remark was completely uncalled for and unprofessional, leaving me feeling belittled and disrespected. Training was another major issue. When I reached out for additional support, I was consistently told I had received enough training and that the issue was with me, not the lack of guidance. It was frustrating because, without the proper training, it felt impossible to succeed in my role. They were only willing to step in when there was negative customer feedback, which often left me scrambling to fix mistakes I wasn’t properly trained to avoid in the first place. Additionally, the work-life balance was poor. You’re expected to work long hours—often 10-hour days. While overtime pay is provided, if you don’t work those hours, you risk falling behind on your tasks, which only leads to more stress and pressure to catch up. The workload felt unsustainable, and the company’s response to employee struggles was less than supportive. In the end, I felt unsupported, undervalued, and disappointed by the company’s management practices. I would not recommend working here unless significant changes are made in leadership, training, and employee support.