Good job but not a career - Field Service Technician Carolina Handling Employee Review

4.0
Jan 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, high accountability keeps production levels high a corrects mistakes before they get out of hand. Pay is good, Team system and territory works well. Company van & special tools. Work from home, flexible hours, good training.

Cons

Customer Service Reps. (CSR's) take it in the shorts. Too broad of territory. Unable to stay on top of customer issues until it's too late. Field Service Tech's are expected to be Techs, Salesmen, Complaint Department, CSR, Numbers Chasers and still fix the forklifts.

Explore other reviews about Carolina Handling

5.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CHL actually cares about the employees. Most jobs you feel like just a number but here they truly care about you as a person and want you to succeed.

Cons

There is a lot of information to learn during onboarding, so it can feel overwhelming at first.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to work for if you need to gain experience, or are young and want to build a long career. A lot of people here have been with the company 10+ years and have built meaningful lives for themselves and their families.

Cons

With so many people having worked only at this company for their entire careers, they are resistant to change. A lot of outdated systems. Pay is comparatively low, at least in the department I was in, and the workload is heavy so you are expected to work overtime. Leaves very little time for any kind of life outside of work.

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