Call center culture came with good and bad - Customer Service Representative Celebrity Cruises Employee Review

3.0
Aug 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Great company and culture. Family oriented

Cons

Burnout & no stability with schedules changing so often . Be ready to work weekends

Explore other reviews about Celebrity Cruises

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

good job room for growth and money

Cons

work politics tend to get in the way,

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at Celebrity Cruises is a challenging but rewarding experience. As a premium brand, the company maintains high service standards and expects strong communication skills, especially in English. This makes it a great environment for improving language ability and gaining international hospitality experience.

Cons

the job requires strong resilience and may not be suitable for those who prioritize work-life balance.

See reviews by: Helpful|Rating|Date|All