Pros
Commission percent is vastly better than other cell phone sales positions. Day to day can be good, as you are more or less left alone to do your work. You are empowered to make your own decisions and let a customer know when their behavior is not acceptable.
Cons
Management expects more than is reasonable from an employee to start with, and then still asks for more. I was given the same quota to meet every single month, whether January or June. When I didn't meet my quota I was expected to come to a 2 day, 2 overnight retraining, frequently at a moment's notice. I frequently had to drive as much as FOUR HOURS each way to training - completely uncompensated. No milage, no hourly, no toll reimbursement. All this to arrive at the hotel and be forced to share a room with another stranger, something I am incredibly uncomfortable with. Everything is done with as little notice given to sales reps as possible. If there's a meeting at 7AM the next morning, expect to find out via email at 10 PM the night before. If there's a mandatory shift that everyone scheduled or not needs to attend, don't expect to know more than a day ahead. There's no such thing as calling out here either. Every shift is covered, always. If you're sick and can't get covered (frequently we only had one person who was even off on any given day, so hoping for short notice coverage is an absolute joke), you'd better come in or suffer the (ALWAYS severe) consequences. If you have MANDATORY training, your shift needs to be covered. Now if you fail to meet your monthly quota, they will assign your entire schedule for the month. Not only that, they REFUSE to take any and all conflicts into account and will schedule you blindly. Good luck getting covered! Hope you aren't planning on taking any classes, going to any events, or having a family! Empowerment goes two ways: If you EVER make a mistake, you will have nowhere to turn. We do not have the same relationship with account managers as similar companies, and you will constantly be given the run around when searching for solutions. There are also ZERO exceptions when it comes to rules, no matter what the circumstances are. If you have not even been provided a key to the building yet by the company (it is the policy of certain stores to not give you a key until you have a day of sales that meets a certain quota), and your only partner opening the store arrives late, or also does not have a key because THEY scheduled incorrectly, you will STILL be punished all the same. You will lose a shift, and you will have the lowest priority for picking shifts in the future (if you actually ever get to). If you forget to wear the right socks, you'll be sent home.
