Pros
Genuinely interesting technology that customers, with the right buy-in and support, see immense value in. Good people to work with. In a broad sense, I genuinely believe Celonis enables sustainability. Good benefits like parental leave. Pretty views from the WTC offices. Global workforce
Cons
Where to begin? As a North American sales rep this technology is so hard to sell that they gave out retention bonuses to prevent reps from leaving. The majority of the revenue and success of this company comes from very few deals that have the highest ACV. The rest of the NAM salesforce is left fighting for scraps with little hope of hitting a million dollar quota. There has also been massive instability with consistent changes in our GTM. Every six months they change our territories, strategies, and comp plans giving us very little time to adjust and find success before doing it all over again. We have very little support. We share to few BDRs who continuously try the same messaging that doesn't work. Our marketing presence is non-existent. Marketing is more focused on "Muck Fars" and how Celonis is going to save the world (wtf was look up anyway?) rather than pitching what will actually make customers want to buy us - CELONIS SAVING THEM MONEY From a leadership perspective it appears there is such a fundamental disconnect between what they think we should be doing vs what actually works which, in my opinion, is why we're underperforming. We've seen some major attrition from a sales leadership perspective (AS, MM, AO) with very little communication from our execs. Also our leadership with their infinite wisdom gutted our Customer Success org. So now SEs who were hired to demo are now doing customer success on top of the pre sales. And AEs like me have to babysit customers when our comp plan primarily incentives new customer acquisition. For a company that has "Live for Customer Value" as a core belief, we are doing the opposite and I am concerned we will see higher churn. Our ecosystem is very much immature and we need more partners selling our technology and feeding us deals. Don't get me started on the disconnect between services and sales.
