It was great, until it wasn't - then it was HORRIBLE - Anonymous employee Cengage Employee Review

1.0
Jan 29, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is a company with great intentions that employs wonderful people across the organization. Full stop.

Cons

I’d like to embrace the Ethos one final time and be as candid as possible. For nearly five years there was always the promise that we were on the right track despite underwhelming financial results. I wonder what’s true and what isn’t over there. I think their hearts are in the right place, I just don’t know if they (or anyone in that industry for that matter) have a clue about how to be successful in that space. I had four wonderful years – I knew there were shortcomings, but my team was getting things done and I felt valued by the organization. Then came the last six months. My boss was fired. After their departure, I had three – four people who functioned as my manager. None were especially effective despite messaging from the company about the importance of building strong management. I was left out in the cold, with almost no support. The ringleader in my former space is a bully who will smile in your face and then bury the knife in your back from the shadows. There’s nothing worse than a fake tough guy – and that’s EXACTLY who she is. I can’t be clearer about this. Just a coward masquerading as a straight shooter who talks tough. I worry about people I care about continuing to work under her. My last few horrible months were punctuated by an egotistical junior colleague who was openly disrespectful to my face multiple times (in front of others) with little to no discipline. When I raised the issue with managers, there was FAR more concern of how the colleague was feeling and if they were valued enough. I was basically told to suck it up. Talk about being accountable to and for each other. The final swipe came after my departure. I was told the company was in bad shape after a tough quarter and had to take drastic steps to keep the company afloat. I was laid off because I made too much. It happens. Later, while job hunting, I got an alert – a great job was open that I was totally qualified for. In fact, there were two! At Cengage, on my old team. Also, Cengage is shockingly white and getting even whiter. They have no plan to address their lack of diversity. One final thought – many say the positive reviews on here are fake and written by HR. That’s laughable. Stop with the conspiracy theories that discount others who are happy. Many people have a great experience over there. They write about it. I did, until I didn’t. I suspect that will happen for many others as well.

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Cengage Response
6y
Thanks for taking the time to share your feedback. I appreciate your acknowledgement of our Ethos and how important it is for everyone at Cengage to lead with respectful candor. It is great to hear that you, for the most part, had a positive experience during your nearly five years on the Cengage team. While it is hard for me to comment without knowing the specific circumstances, it sounds that your last few months at Cengage were frustrating. I am hopeful, however, that you learned a lot during your time here, expanded your skill set and broadened your capabilities, all of which you can now carry forward to your next opportunity. I wish you the best of luck in your next chapter.

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The individuals below the management level are good people, with some good people at management but C-Suite is horrible.

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C-Suite hides their plans under corporate speak. Cengage was a family owned private company and they sold and ever since then has had, debt, schemes to shuffle and restructure debt while implementing RIFs after RIFs after RIFs...never ending and amazingly has been in increased this last year. From their actions it's outsource as much as you can of company operations and squeeze value from Intellectual Property. Look how many times they've renamed themselves. They had a CTO join for about a month or two until she realized it was a role with no team, no authority and left. The CEO is amazing at spin, you hear "great, great, great" corporate speak as the reality on the ground is "this failed, that failed..what!? they're gone!...what they moved that department offshore!...what!? that department is now a vendor relationship...oh we're not DEI focused because the wind changed". The trend is contraction not expansion, no ground breaking innovation. My jaded view from college on expensive books has only grew since I see how the sausage is made.

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