2.0
Mar 11, 2014
Former employee, more than 1 year
Andover, England
Recommend
CEO approval
Business Outlook
Pros
Great content, which is recognized by the academic community. Large portfolio of databases & supporting technology. One of the few publishers that has both content and technology across all disciplines.
Cons
Service strategy non existent, poor employee empowerment (decisions are not taken timely and all pass senior management). Endless stream of emails as result of lack clear division of responsibilities towards customers and lack of structured approach to service management. Little customer support resources available.