Pros
Some of the mid level staff are amazing people. There isn't a lot to really say about this job that is good.
Cons
Think about the worst management you ever had and multiply that 10x. Then add in the way they MICRO MANAGE YOU TO DEATH no matter how good you do. You will question your sanity time and time again. You are treated like trash, talked down to, belittled, over worked. Answer? Throw more people at it and over work them to so they quit vs. trying to fix the problems. ie. management and poorly run practices with ticketing and what not. There is never a kind word, there is never a "Thanks for what you do", its simply management saying "You never do good enough". I feel bad for anyone coming into CenterWell/Humana. Especially with the new management changes, it will be even more confusing and mentally abusive/toxic. And if you are a new employee pull your parachute now and bail! This is a sinking ship! The management does nothing but mislead you. When you hire in, they tell you that you will work on a few sites then they dump things that are not related nor trained on into your lap. Then when you question it they give you a "change spiel". Mind you they have other employees to take care of the issues but instead of utilizing those resources they drown others. They have been and are still doing this. Also, why the turnover is so high in our region. Management MICROMANAGES you and treats you like trash. On top of having all of this extra work dumped on you, your manager will call you and harass you about ticket SLA's when they are 1 minute over due. This isn't a joke, this is the reality of this place. Your team that you work with locally are great but god forbid you ask something in a chat designated for support. Not only does your own manager degrade you but staff from other sites talk at you and down to you. Manager DOES NOTHING to resolve. He actually encourages it but making little smiley faces and liking the posts of these toxic people. You could argue that it's me, but it is not. We have new employees and old that are over it. This company as a whole will be lucky if there isn't a mass exodus in their IT department. The supervisor is unprofessional, management is unprofessional and supportive of others that are the same way. The CEO i'm sure is unaware or doesn't care at all. If I can save you from the micromanagement, I will. They will hound you while working on another site to be at another site. They know you can't be at both places at once but they do not care. They also track EVERYTHING you do. Micromanage, micromanage, micromanage, micromanage to the nth degree. STAY FAR AWAY FROM THIS COMPANY if you're wanting to be in IT or a technician. It's not worth the mental beat down you get from this poor management team.
