Pros
The only good thing about it is you can work from home.
Cons
This company as a whole lacks so many things. First off, they take away our holidays, they also took away our bonuses. You would think that for such a big company we would at least get compensated for what we have to do. Back to back calls all day long, unrealistic metrics. Can’t even use the bathroom or taking a little break without getting in trouble. These people do not believe in your well being & they obviously only see us as machines. We are to be expected to take calls back to back all day & deal with some of the worst customers ever talking down on you & leadership will never have your back because it’s all about their precious members. Avoid this company at all costs if you care about your mental & emotional health.