Constantly Questioning - Assistant Branch Manager (ABM) Centier Bank Employee Review

If you have experience working at another financial institution, you will at times feel viscerally uncomfortable with the looseness of policy and procedure. The resources available are poorly written instructions of what to do, not why. Banking is black and white, so that when you get to grey areas you know how to navigate. There is nothing but grey area here. You can call four different people in one department and get completely different answers from all of them. While there is a focus on making employees feel valued from a culture standpoint, that value quickly disappears when concerns are presented by multiple associates, yet not taken seriously by operations and no change implemented. Also, grossly outdated technology that is not user friendly, poor CRM functionality, and everyone knows that the software utilized won't change because the bank's CEO has a special deal with the company that created the software.