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Century Services

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Constantly Changing - Customer Support Representative Century Services Employee Review

3.0
Apr 22, 2024
Recommend
CEO approval
Business Outlook

Pros

They genuinely care. There are no limits to opportunities for growth. You are able to request training for anything.

Cons

Micro Management. Constantly shifting goals and processes without meaningful attempts at smooth transitions.

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Century Services Response
1y
Thank you for taking the time to leave us feedback. We are glad to hear that you've had a pleasant time with us in the last 4 years. We really care about our team and want to help them in any capacity that we can especially when it comes to personal or professional development. With our transition from a start up to a small medium sized firm, there can definitely be hiccups as new processes are being actively developed and integrated while having to keep the business up and running. We will definitely share your insight with the management team, and we want to make sure that any transitions and changes are as easy as it can be for all parties involved. Thank you again for your feedback, and we hope you have a lovely day!

Explore other reviews about Century Services

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Uncapped Commissions Great culture Trips, Spiffs, Dinners, etc

Cons

Emotionally tough clients Repetitive after a while (what job isnt?)

1.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home flexibility. Health Care was decent.

Cons

Until about 2025 things were looking good at Century but once the first round of unexpected layoffs happened last September due to "restructuring" we BULs (business unit leaders) were told our jobs were safe and that layoffs wouldn't happen again. Fast forward to February 2026 and there was another round of layoffs (once again unannounced) despite C-Suite managers saying this wouldn't happen. The truly sad part is that they made a point to layoff several employees who have been with the company for over 4 to 5 years making their dedication to the company a ticking time bomb. If you stayed long enough over the years you made decent pay. However that no longer matters since they actively laid off all the tenured employees who actually stuck with the company over the years.

3
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