Depends on who you know - Customer Care Representative Chamberlain Group Employee Review

2.0
Jun 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Your coworkers pay is pretty good, vacation time is good.

Cons

If you are not part of the "circle" you will never go anywhere in the company. HR is not willing to help you grow , even if they say they will. The turn over is so high that we can't keep our customers happy. Who wants to have a new customer service rep, sales rep, or inside sales rep every few months? No customers I know. The management picks who they want to help grow and if you are not one of those people forget about making it. The company is losing so many good employees and HR, and management need to open their eyes to the real problem.

Explore other reviews about Chamberlain Group

5.0
Mar 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are helpful and work well together

Cons

Pay could be a little more competative

1
3.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Chamberlain is a highly variable place to work. Everything depends on what team you are working on. Some teams will have managers who will fight for you and help build you up, others not so much. I have more or less grown up with the company and have seen it go from being owned by a private family to being owned by Blackstone and all between. Every year I ask myself, "is this the year I leave". My answer is usually no, as where else will be better when I am at least in a good position? Summer fridays are pretty great though.

Cons

Yearly reorgs are a constant drag. Some of the most CG-blooded people I have ever known are somehow always the first to get sent to the wood chipper. People flail around and react. There is no forward thought. Just constant reaction to whatever words the executive population utters. We have been 'transforming' for the near decade I have worked here. But what are we even transforming to? All I have seen is us transforming into yet another soulless company. Benefits have been getting crushed. My wonderful and amazing 401k service contribution was ripped away and replaced with a far less beneficial amount. If you aren't on a good team, or have a good manager, your chance for advancement will be near impossible. Constant 'do more with less'

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