Mostly nice people, lousy systems and processes. - Anonymous employee Chamberlain Group Employee Review

2.0
May 11, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Nice new building -Decent benefits, 1hr lunches for salaried employees -Friendly low-level employees

Cons

-Frequent unpaid overtime -Nearly impossible to change jobs or departments -Relatively high turnover esp in cust service and sales, leading to ballooning workload for all departments that they are slow to hire replacements to help with, if they try at all. You may be stuck with it for your employment there. -Most managers got their positions from knowing the former CEO (new CEO is much better), NOT from internal advancement or being particularly qualified for the position. They are commonly referred to as FoJ's, "Friend(s) of Jim". -All positions require regular input/help from other departments, but that leads to HUGE issues because most are too busy with their own workloads to help out----and their own workloads require them to ask help of others as well, and those others are probably too busy to help. Thus, a lot falls through the cracks out of necessity, leading to angry internal and customer calls. -Salesmen are an arrogant bunch, even moreso than usual, and most positions deal with them regularly. Sales management seems to encourage this frat boy attitude. -Frequent gossip about personal, private issues, which fortunately I avoided but still found it very shocking how many employees (at all levels) were so open-mouthed about others. Many have up & quit suddenly as a result of this.

Explore other reviews about Chamberlain Group

5.0
Mar 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are helpful and work well together

Cons

Pay could be a little more competative

1
3.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Chamberlain is a highly variable place to work. Everything depends on what team you are working on. Some teams will have managers who will fight for you and help build you up, others not so much. I have more or less grown up with the company and have seen it go from being owned by a private family to being owned by Blackstone and all between. Every year I ask myself, "is this the year I leave". My answer is usually no, as where else will be better when I am at least in a good position? Summer fridays are pretty great though.

Cons

Yearly reorgs are a constant drag. Some of the most CG-blooded people I have ever known are somehow always the first to get sent to the wood chipper. People flail around and react. There is no forward thought. Just constant reaction to whatever words the executive population utters. We have been 'transforming' for the near decade I have worked here. But what are we even transforming to? All I have seen is us transforming into yet another soulless company. Benefits have been getting crushed. My wonderful and amazing 401k service contribution was ripped away and replaced with a far less beneficial amount. If you aren't on a good team, or have a good manager, your chance for advancement will be near impossible. Constant 'do more with less'

See reviews by: Helpful|Rating|Date|All