Pros
Extremely flexible with hours. Benefits are solid. People in Student Services are very helpful and keep you in the loop with whats going on with your student financially.
Cons
Absolutely toxic work environment. Management is never happy with employees performance. Micro manage everything about the position (literally everything) how many phone calls one makes, how long those calls are, the "quality" of those calls. They give you a script and tell you "make it your own" but you get critiqued and negatively scored if you don't follow the script. Confusing is an understatement. Students consistently come up with the same objections & management gives you the same "advice" that doesn't work or often gets students completely triggered in which case they hang up. As if that wasn't rough enough, the people who request transcripts are asleep at the wheel 90% of the time so you have to consistently check up on others to make sure others are doing their job.