Managing Director Technology - Managing Director Charles Schwab Employee Review

3.0
Apr 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Does what is really best for the clients, very ethical. Every action we do is focused on what is best for the clients. Has good products to support clients needs.

Cons

Technology work culture is changing very fast in some areas thus losing the true Schwab value. With infusion of Visa folks at tech Management level, promotion is happening at a rapid rate. They are brought on as MD and quickly promoted to VP role even if they are incompetent to be Schwab officers. The newly minted VPs lack people management skills let alone understand employee engagement, their only focus is pleasing their bosses and literally does not care about the employees. It is very sad to see erosion of true Schwab culture which embodied and cherished employee growth and career but now employees are treated like worker bees. HR has become very incompetent, only thing they are good at is investigating complaints and afraid to take any actions after. In spite of record Schwab profits, an employee with Exceeds Expectations is paid below bonus opportunity which makes us wonder if management is reaping all of it at the cost of employees- just so unethical. Overall morale is so low, we need to constantly encourage our employees to stay motivated.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, and nice environment

Cons

Sometimes feels like clockwork. Nothing exciting

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-Paycheck comes on time most weeks -8% 401k match is very competitive

Cons

-Raises our very low. The “exceeding expectations” raise has been around 3% for the last three years, which is under inflation. -AI is used as the primary way of grading performance, however the way that this AI grades is kept secret from us doing the work. You can have great feedback from client but if the AI scores you low, you will be written up/fired. - Client data entry and account operations have been outsourced to low-quality processors India. Every single day you will deal with issues because of how much sloppy work is being done. There is no follow up or problem-solving regarding these errors, they are just a fact of life at Schwab, and you need to double check pretty much everything being done here. -Most members of leadership, when sharing their personal story, will share that Schwab was their second choice. They call someone who has left Schwab and then come back a “schwabarang” and many members of leadership are Schwabarangs. This can easily be felt in the nature and character of the leadership where the focus is on KPI numbers and keeping costs as low as possible over any kind of improvement of operational effectiveness

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