Pros
none. slow growth opportunities for individuals.
Cons
Metrics change every year, they get more strict and unrealistic each time, You're expected to go above and beyond and deal with upset and disrespectful clients and in return you have disproportionate compensation. It's a call center, so you'll take calls all day long for 8 to 10 hrs per day depending on your shift. Systems are often down, and technology is unreliable which increases calls, which means more angry clients. There is no flexibility, meaning your vacation requests hardly ever get approved because call volumes are so high, they can't afford to have people off the phones. It's not easy to get a raise because it takes only ONE bad client survey over something completely out of your control to cause you to miss quarterly metrics, and sets you back. Turnover was high, even during COVID!