Pros
A role that perfectly suits people who prefer to tackle complex problems individually or as a team. A great deal of independence, and relatively relaxed metrics expectations. NO CLIENT SURVEYS
Cons
Taking escalations required Queue priorities broke several times during transition period, leading to weeks where we were doing other people's jobs full-time rather than our own. Our workload doubled every time a team moved to Schwab's side, while support dwindled, all while layoffs and mandatory RTO loomed. What was once a promising position among peers who valued their independence and enjoyed intellectual challenges, turned into an unbearable hell of anxiety and unreasonable expectations in the span of only a few months. The consensus was that Schwab wanted to force as much talent out as possible to lower their layoff numbers.