Supportive team but overwhelming during VTO days - Customer Care Representative Chewy Employee Review

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I love helping pet parents. I love working with my Chewymates as well. Everyone is very nice. When we need help, we are able to help each other via Slack.

Cons

Workforce offers too much VTO on some days and this causes havoc. The team members that cannot afford to take VTO are slammed with calls, emails and chats. It gets extremely exhausting and very stressful. We should get compensation for the internet. If I was not working from home, I would not need the internet. One less bill on my plate.

Explore other reviews about Chewy

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart people, tech at industry level

Cons

Dipping stock each quarter, noticeable cost cutting (parking fee, paid snacks)

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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