Don't Believe the Hype - Customer Service Representative Chewy Employee Review

1.0
Jan 16, 2018
Recommend
CEO approval
Business Outlook

Pros

I love the vision that Chewy promotes to their customers. A variety of products for your pets that comes to you conveniently. Awesome customers that all have wonderful stories about their pets. Perks and short commute.

Cons

Everything else. I honestly wouldn't waste my time if you are a new candidate applying. It's the equivalent of getting paid to go to high school. A fake culture they try to force to be positive that Chewy themselves doesn't even apply.

Explore other reviews about Chewy

5.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work and grow in

Cons

There aren’t any! I loved working here

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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