A solid job if you're coming from food or retail - Customer Service Representative Chewy Employee Review

The culture is awful, plenty of nepotism and infighting. It's incredibly cliquey and if you're not great at brown nosing you'll be stuck on the phones forever. There's very little compassion or sincerity underneath the "Whoa, you bring your dog to work and drink beers at your desk" glitz and glamour of Chewy. There is very little flexibility for real life. You better only go to the bathroom on your 15s or you'll be talked to about your attendance. You better not be a minute late to clock 4 times in one month or you'll get talked to. And god-forbid you want two consecutive days off because of "the needs of the business". The customer service for internal customers is nearly nonexistent. Everything is on a need to know basis and you'll only get the information you need to know after you hound people to follow up. There's no formal system to submit complaints or suggestions for things that need improvement. There's no formal way to make the transition from customer service to other departments within the company. Part of why I initially applied is to work my way up the ranks but there's next to no development or interaction between customer service and the rest of the company.