Awful - Customer Service Specialist Chewy Employee Review

2.0
Oct 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Pet culture, decent salary, benefits, employees are usually on the same page, on staff therapist for free.

Cons

Management is a mess, teams are messy, choices for leadership are poor, HR is the absolute worst I've ever dealt with, they will cut you out of the company for any reason, for me it was medical despite my outstanding stats, insane amount of stress, awful customers, bad equipment, they expect a lot of you even though they say they don't, they will hold every little thing against you on file even if you didn't do anything wrong.

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5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Four day work week, one paid break of three breaks

Cons

Long work days with heavy lifting

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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