Blame game - Site Reliability Engineer Chewy Employee Review

1.0
Nov 5, 2018
Recommend
CEO approval
Business Outlook

Pros

- Very relaxed dress code (shorts, t-shirts, flip flops). - Chewy has a bunch of FANTASTIC engineers at the ground level, struggling technical debt and poor decisions. These guys are the heart and soul of what is left of the old Chewy operating principles. - If you're looking for a huge mess to cleanup from the legacy days, this is the place for you (if you're into that kind of stuff). - There is a huge migration to public cloud that should alleviate "on-prem" excuses that development teams crutch on. Migrating to public cloud has already exposed the lack of ownership and willingness to learn/adapt on a majority of application teams. - Modern development languages are used (Kotlin, Scala etc). The mobile, pricing and marketing teams are doing really awesome things.

Cons

- Production outages are treated as blame games rather than constructive post postmortems. Finger-pointing happens at the very top of our leadership structure. This must change. - There is no trust between leadership and engineers. Leadership will often make false claims based off phony data, then back down when engineering brings real data into the mix. - There is a severe lack of collaboration between teams. Many teams impose limitations on others due to status quo. Innovation is not something that is promoted here, it's actually punished. - Severe lack of planning, everything is priority number one all the time. There are countless requests that get thrown at multiple teams 4:59PM Friday with a due date of 5:00PM. This behavior is common and encouraged from leadership to "get things done". - Unwilling to tackle technical debt (/etc/hosts lol). This is a pretty common thing at companies, but my personal worse encounter yet. Things are in a terrifying state with lots of ignorance and doubt around the cold hard facts about the infrastructure. It's truly astonishing that anything actually functions.

Explore other reviews about Chewy

5.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

None that I can think of yet

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

See reviews by: Helpful|Rating|Date|All