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      Chewy

      Engaged Employer

      Chewy reviews

      Don’t let the other reviews fool you. - Customer Service Representative Chewy Employee Review

      1.0
      Jul 23, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Occasionally, there is free food.

      Cons

      This is a cult-like company. You will be berated by customers, colleagues and supervision and then expected to brush it off all whilst smiling happily. There is absolutely no room for negativity, which sounds like a good thing at first, but negativity is purely based on perception and so much as a sigh could be grounds for a corrective action. There is heavy animosity between the only two call centers and it does not affect work in a positive way.

      Explore other reviews about Chewy

      5.0
      Jul 15, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      raises everyone cares management is amazing

      Cons

      wish there was an easier process for submitting medical work notes.

      3.0
      Jun 26, 2026
      Wow team member
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

      Cons

      The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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