Pros
Weekly Pay, Guaranteed 40 Hours, Overtime Opportunities, Good Benefits.
Cons
You being comfortable is Purely Politics. Your word has No Value versus a 2 Leads meeting or Managment that will coach you and insult you disguised it as feedback. It will always be Your Word Against Theirs. You Will Be Berated. Do Not Give Feedback, even if they ask for it, that will give them ammunition to adjust your words. They tell you in training to CYA "cover your own Acc" as Management Will cover for their leads and supervisors. A CSR has no weight. You Are Just A Number to HR. HR is a complete Joke and nasty. They curse at you when frustrated. They are allowed to show aggressive behavior if they were given a reason to coach you. Defending yourself will only make your experience as an employee that much more depressing. They will tell you they are a Business at the end of the day, you Do Not Matter.