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      Chewy

      Engaged Employer

      Chewy reviews

      Depressing Environment, Feels Like Prison - Customer Service Representative Chewy Employee Review

      2.0
      Oct 1, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers are pleasant. Benefits are affordable.

      Cons

      You have to park under I35 and go through 2 security checks just to get into the office. How you spend every second of your day is tabulated by the phone software and reported to your superiors. There are severe penalties for lateness and absences. Employees are treated like high school students. If you go to the bathroom too often, you are “coached.” I have had a lot of terrible jobs, but I have never felt as undervalued as a human being in my life as I felt during my short tenure at this place. I think whoever developed the system must have based it on how a correctional facility works. Yikes.

      Explore other reviews about Chewy

      5.0
      Jul 10, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work and grow in

      Cons

      There aren’t any! I loved working here

      3.0
      Jun 26, 2026
      Wow team member
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

      Cons

      The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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