Customer Service Representative - Anonymous employee Chewy Employee Review

2.0
Aug 25, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pays well Endless OT SOME nice employees

Cons

Management is: Insensitive Careless Unorganized I started working there at the end of July and completed my three weeks training. I had requested 3 days off to go to cousins wedding in Virginia and the scheduling manager approved it. We went over the days again on the calendar to confirm. I came back the following Monday morning ready to work and they ended up logging me out of the phones after an hour and a half of being there. Then they called me into the conference room to tell me that they don't have any record of approving those days off. So, they ended up making me leave and give back my badge because I was already in the system as "voluntary termination". I tried getting in contact with them twice via email regarding the issue and no one ever responded to me. On top of that, they keep posting job ads on Craigslist when I was in desperate search for another.

Explore other reviews about Chewy

5.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work and grow in

Cons

There aren’t any! I loved working here

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

See reviews by: Helpful|Rating|Date|All