Pros
1. Everyone actually cares about the customer experience - and not just product teams shipping customer-facing gizmos...on-site facilities teams care about welcome experience for guests, IT cares about the experience of employees submitting request, etc. It's an extremely customer centric organization and it's thoroughly engrained at all levels. 2. Everyone wants to help. Sure, there are busy times when there are bandwidth issues like anywhere else and you might feel like you don't have enough resources, but by intention, everyone is in everyone's corner. This isn't a cutthroat place where your success has to mean someone else's failure - everyone can succeed. 3. People are nice. Crazy thought, right? People are SO nice. Like, everyone. Run into someone in a break room? Friendliest conversation ever. On a call with a C Suite leader, you walk away thinking "WOW, I wouldn't have assumed they'd be so nice". It's just a company of really kind people who actually care how you're doing when they ask. 4. You get the OPPORTUNITY to have shifting priorities. Sometimes people complain "We keep changing priorities." To which I say, "So? Would you rather work for a company that can't switch priorities and instead goes out of business because you didn't adapt to new information and customer demands?" Your paycheck stays the same if your priority shifts. It's ok. You will have the opportunity to work on many different projects, and while it sometimes seems tiring, it's pretty cool to look back after a year and say "I got to work on 15 different impactful things " Chewy has a high "I get to do a lot" quotient. 5. Everyone gets a say. This isn't a "VP+ gets a voice and we all march" sort of place. Every team member at any level has the opportunity to voice their POV and share an idea, and the great ideas are used. They are involved in bringing it to life, in building on the idea, and even presenting it. I've seen many leaders at Chewy start in entry level positions and soar to senior leader roles in a matter of a few years by having well founded ideas and seeing them through.
Cons
1. (For some) You will have to work. At some companies with 20k+ employees, you can sort of skirt by doing the bare minimum and your lack of effort can hide amongst the volume. At Chewy, you'll get sniffed out pretty quickly. As kind as everyone is, we are also goal-oriented and you can't sit idle here - we move too fast, This is a con for "big company people" who want to rest for 10 years before retiring. If you're motivated and focused, you'll love it. If you're not, this will be a major con for you. 2. (For some) There are a lot (and growing) of inspection mechanisms. And while they may add value and be important for scale, document writing is the way decisions are made at Chewy, and it's a big upfront level of effort to present or support an idea. If you enjoy very high autonomy, the ability to move super fast and only 'check in with a PPT slide or two" at the end of a quarter with a couple fancy graphics that distract from results, Chewy may not be the place for you. In current state, data-driven, crisp, long-format document writing is more than a task, it's HOW we work. For someone who is great at 'doing' but weak at explaining their ideas, and the how/why in written format, or someone who doesn't like to be questioned and inspected continually, it may be stressful. Great place for those who like strong upfront alignment, clear decision-making thought process and ongoing discussions about our effectiveness, but would not recommend for the 'casual, let me do my thing and don't inspect me' type of person.