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      Chewy

      Engaged Employer

      Chewy reviews

      Things are not what they seem. - Customer Service Representative Chewy Employee Review

      2.0
      Jan 14, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun environment and great coworkers. Don't scratch the surface though--Stepford Wives vibe.

      Cons

      There is a lot of favoritism in the customer service department. The Customer Service Department is not led very well. One of the Supervisorscomplained of gestapo-like tactics and high school politics (the Supervisor's words, not mine). A lot of talent has left the company because of this. Don't be fooled by the lip-service paid to how much they care about their employees. They care no more or less so than any other; you're still nothing but a cog. But the illusion is nice, they do make an effort to maintain the illusion.

      Explore other reviews about Chewy

      5.0
      Jul 10, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work and grow in

      Cons

      There aren’t any! I loved working here

      3.0
      Jun 26, 2026
      Wow team member
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

      Cons

      The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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