Great Place to work - Customer Service Representative Chewy Employee Review

5.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

The pros honestly is that its a very fulfilling job , i work from home and im able to help our loving customers with their concerns about their furbaby

Cons

I don't have much cons. the only thing i've experience in the past 3 years that was odd was when i went for an interview for another position within chewy i didnt feel like i was actually interviewed but instead that they had decided on who they wanted for that position and i was just part of the quota they needed to hit to say they interviewed people. since then i haven't wanted to sign up for that position again. we did sit with the interviewers and asked for feedback but everything they explained is something i naturally did over the phone. it was very discouraging but the managers i have are all awesome and supportive as far as i've seen and felt.

Explore other reviews about Chewy

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Four day work week, one paid break of three breaks

Cons

Long work days with heavy lifting

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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