Unstable. The company is always announcing changes and then changing their mind. - Anonymous employee Choice Hotels Employee Review

The company is outsourcing a lot of duties to foreign countries. The agents in these foreign countries are constantly screwing things up and we have to fix it and get yelled at by the customer. Management is constantly coming up with "great ideas" of how to run the place better but they don't listen to their employees' input and the plans almost never work. Replacing our perfectly good phone system with one that is inferior is a good example of this. A lot of the time they don't even go through with these "improvements" so it's hard to predict what work will be like in a month or a year.