Good pay and colleagues, but huge understaffing issues and constant policy changes that created chaos. - Claims Specialist Chubb Employee Review

3.0
Nov 13, 2020
Recommend
CEO approval
Business Outlook

Pros

The pay was on the higher end of the range for the industry and vacation time was generous relative to other companies. Most of the local management was actively engaged in assisting and supporting the employees reporting to them. Company values diversity and tends to favor internal promotion in many cases. Offered a variety of solid benefits packages that could be tailored to individual needs with relative ease.

Cons

Disorganization, stemming from frequent changes in company policy, organizational structure, processes, software, direction of workflow, and personnel. If you are salaried it is difficult to treat this as a 9-5 job without falling behind. Expect to put in 55-65 on a regular basis. Prior to COVID, working remotely was limited. Company policy was inconsistent on this point, as some departments allowed for only 1 day per week remote while others allowed for 2, and some made exemptions for almost exclusively remote. While you get a relatively nice number of vacation days to start out, taking vacation time is difficult as it often results in a massive backlog of work upon your return. Depending on how busy the time you were absent was it could take anywhere from a few days to a few weeks to get fully caught up.

Explore other reviews about Chubb

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company Stock Purchase Program

Cons

In office Policy is very strict

3.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, fulfilling work, great learning experience.

Cons

Systems are outdated and most clerical jobs have been outsourced overseas or by AI which makes work more complicated and frustrating than it needs to be. Company structure is all over the place, there are multiple branch managers, team leads, Business Development Managers, marketing managers, commercial underwriting managers, IP Managers, and Regional Managers that you constantly need to report to, when on paper you should only report to 1-3 people max. This leads to a lack of communication and lack of overall understanding of goals and appetite. The blame would normally get shifted on you given that you’re on the bottom of the food chain.

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