4.0
Jan 7, 2015
Former employee
Chicago, IL
Recommend
CEO approval
Business Outlook
Pros
* Chubb values underwriting expertise, claims handling, and relationships with their brokers have a solid reputation in the industry. These values come into action with their matrix reporting structure with branch managers who manage the agents and underwriters who need support from home office. The underwriters have to appease both in order to do their job correctly.
Cons
* The matrix organization can be cumbersome at times trying to please different leaders and to keep everyone in the loop. * They have too many meetings. * The have slimmed down their home office staff who has been overworked and too focused on tactics at times such that they could not develop strong enough strategies.