Great brand and a solid mission - SENIOR DIRECTOR of TECHNOLOGY and SERVICE MANAGEMENT Chuck E. Cheese Employee Review

4.0
Nov 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Great opportunity to improve a solid brand. Management has a strong desire to help the company grow and get better at serving customers, and there is a strong company loyalty at both stores and the support center.

Cons

30+ years of lack of process, poor visibility into actionable data, decisions made based on "gut-feel" instead of real information, lack of discipline in execution.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment, good co workers

Cons

Cubicle for desks and call center

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

-They give you free food up to $30 -The benefits are fairly decent -High mileage pay for traveling -Lots of diversity and inclusion

Cons

-The worst upper management you’ll ever work for. Constant micromanaging. Sets unrealistic expectations with zero support or assistance. All while they take long vacations. -Preach “company standard” but flip flop on every decision with no notice -Constant labor crunch. Expects miracles with ~3 people on shift. -Will have to work out of your area with no added pay -Training is hit or miss. If you don’t speak up immediately about something you weren’t taught, they will blame you. -If salaried, will probably have to work over 40hrs will no additional incentive -Customers above all else. They are rewarded for complaints and you will definitely be punished. -Heavy AI usage. Even in biased customer surveys that will count against you.

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