4.0
Nov 27, 2016
Current employee, more than 1 year
Frisco, TX
Recommend
CEO approval
Business Outlook
Pros
Great opportunity to improve a solid brand. Management has a strong desire to help the company grow and get better at serving customers, and there is a strong company loyalty at both stores and the support center.
Cons
30+ years of lack of process, poor visibility into actionable data, decisions made based on "gut-feel" instead of real information, lack of discipline in execution.