3.0
Nov 7, 2012
Current employee, more than 8 years
Linthicum, MD
Recommend
CEO approval
Business Outlook
Pros
The Ciena can do attitude, just get the job done. Good benefits and pay. Good people and a commitment to training and learning
Cons
Bureaucracy introduced since the Nortel deal is breathtaking- no wonder Nortel went bust ! Middle management are mostly Nortel and its hard to workout who took over who. A huge change in the way customers are supported - an arrogant like it or lump it approach. Metrics a big focus, but CSAT & ESAT pretty much ignored.