Ciena

Management by Fear in Tech Support - Technical Support Engineer Ciena Employee Review

2.0

Feb 20, 2019

Recommend

CEO approval

Business Outlook

Pros

Being associated with the leading edge optical communications technologies is exciting. Working with colleagues and customers all over the world is a great experience. Benefits are pretty good compared to other companies (from what non-Ciena folks tell me).

Cons

Recent job structure changes to tech support roles is very challenging for most of us. Especially because many of our colleagues were fired with no explanation as to why they were chosen nor how the survivors can know how we are performing to prevent being next. Not a great deal of job opportunities offered internally. Most new hiring being done in India and Canada.

Ciena Response

We value your opinion and are very concerned reading yours. Please can you get in touch with us at Cienafeedback@ciena.com so that we can discuss the above. Please be assured that this would be treated with utmost sensitivity in a bid to make Ciena even a better place to work for.

Management by Fear in Tech Support - Technical Support Engineer Ciena Employee Review

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