Stable but dead-end - Global Product Support Engineer Ciena Employee Review

4.0
Apr 29, 2014
Recommend
CEO approval
Business Outlook

Pros

- If you're lucky, you'll end up with colleagues you want to spend weekday and some weekends with! - Work/Life balance & benefits (health, DCPP, etc) - Ottawa/Carling campus is beautiful - Ever-growing; New challenges always around the corner to keep your mind stimulated - The company is on a growth trajectory currently which means new projects, more customers which ensures job stability/security - Growth also gives way for [hopefully] more frequent & larger bonuses and opportunity to move within firm

Cons

- Unpredictable work volume - The number of new challenges you must overcomes grows everyday; You need a wicked memory - Unspoken rules, "mandatory" 44 hour work week BS! - No raises, no compensation aside from base salary and overtime if you qualify - Bonuses and raises are a joke/non-existent - Very few opportunities for new-grads to progress in terms of career development

Explore other reviews about Ciena

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people who work well together across company silos. Good pay, especially with stock performing well.

Cons

Extremely low attrition (~2% annually) leaves a workforce that is very experienced at Ciena. Unfortunately, this means high resistance to change and low awareness of industry best practices. Low attrition also leads to minimal opportunities for job growth.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, good environment

Cons

Pay is not competitive, very less stock options.

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