Disappointing! - General Manager Cinemark Employee Review

3.0
Jun 25, 2013
Recommend
CEO approval
Business Outlook

Pros

Free movies, 50% conc discount, able to work on your own (maybe). GM conference. Presidents Gold Club.

Cons

Good dental, health, and vision benefits, and many incentive programs for positive healthy practices. 401k first 3% match at 100%, next 3 % is matched at 50%. Salary = 40 hrs. They don't like it if you work over 45, but you do, especially if you want to do well. Not recognized for a job well done. When asking questions to upper mgt, reprimanded! Corp. seem to care, but make promises & don't deliver. (Mgr holidays!) Promised yearly reviews with potential accompanied raises, but got 2 in 7 years! And only 2 raises in 6 years, and it's not based on performance, which is stated in the handbook. You receive it IF your higher mgr likes you enough to complete it... Sick days are secret. After working for 10+ years you rise up from 10 vacation days to 15. There are black out days, weeks, months, as is based on the Region Leaders discretion. You can't take time off 1st week in Jan, around valentines day, during spring break, mid April through late aug maybe first week of sept after Labor Day, October (budget season), late November and mid to late dec. so, there are black out dates in Every month!! And no roll over vacation time. It's a use it/lose it basis. While on vacation, and normally You are on 24/7 call. If something goes wrong, you are it! Drop everything & go take care of it, but make sure you work your normal shifts. Performance is based on how well your 18-20+ yr old mgrs and teenage staff do their job. If you have a good community, this is easy, but if you are in a bad city/neighborhood, then it's very tough.

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5.0
Mar 13, 2026
Recommend
CEO approval
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Pros

Super chill job to work at

Cons

The hours can fluctuate heavily

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most of my coworkers and assistant managers were great. I connected with a lot of them and some of my shifts were more pleasant because I got to talk with them.

Cons

Higher management and other assistant managers will punish you for the smallest or no reason at all. You can be a hard worker, greet everyone with a smile, have other assistant managers who actually work with you try to vouch for you, and they will still give you a written warning for something silly. I also got to my shifts on time in the morning, and I would clock in late because management would keep all points of entry locked with very little barrier to communicate to them the doors need to be unlocked. The one time I asked them to alter my timecard I was told it is timecard fraud for them to manipulate it on their end, which is ridiculous. They will give you a PCR if you are standing around on a quiet day for 2 minutes while your station is clean but not fix the fact they are committing wage theft, which is illegal. I recently filled out the Voice of Cinemark survey which is filled out on company time and is supposed to be anonymous, but an assistant manager was in the room the whole time I was filling it out. There are a lot of issues with the Cinemark in Walnut Creek. There are plenty of great, hard-working people I had with me on my shifts. However, I quit because the issues I stated have been longstanding ever since I started working there and have never been resolved, even though I offered solutions for certain problems. Other people, including assistant managers, told me they are sick of this treatment as well and are leaving. Practically everyone I knew at this job had issues that frustrated them constantly, so please do not work here.

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