Great coworkers and pay, but toxic management culture - Acount Specialist Cintas Employee Review

Great culture and pay opportunity.

Leadership seems too distant from the field with some policies/asks.

4 day work week and informed training

As an SSR, you're responsible for a lot; customer complaints, product shortages, bill discrepancies, customers that are in your face yelling/swearing. You are expected to give out your personal cell and email. With the average SSR having over 100 weekly clients, that's a lot of phone calls and emails, while you're already working a busy and physical job. They also claim you can make all these different bonuses. A lot of those bonuses are very small and capped. While I was there, I witnessed SSR's purposely overcharge clients on invoices just so that they could hit their numbers to attain a bonus. I did not enjoy having to have the same conversation over and over with clients that were overcharged.