Poor Management at Top Levels of LA First Aid location - Service Sales Representative Cintas Employee Review

2.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, as ssrs you get commission for each account, PTO days will still net you at least $100 in commissions a day so you don't loose out on to much of your paycheck. Company vehicle that you get to take home so your not putting wear and tear on your vehicle.

Cons

Poor upper management that clearly has favorites and a good old boys club. No help from your service manager. Contacting service managers is a long painful process as they are always in meeting or out to lunch for 2 hours as a group(if they are actually in the office that day). No help from office personnel as they are usually tied up with decorating for some event the managers are holding, The ssr position does include being your own scheduler, accounts receivable, sale rep, service rep, and main customer service rep for your accounts. Repetitive monthly goals that your service manager will only care for if your close to hitting all. Management pushes ssrs to be 3 days ahead with out caring about the size of your accounts or how many you may have to see. Will get written up if you cant keep up. HR is company first employee maybe. SSR position, office personnel, warehouse personnel and even service managers have been a turnstile for the last 2 years at this location. It seems if your good at what you do LA first aid location will hold you back to keep you there, or dangle a carrot in front of you and then hire from outside to fill that carrot thats in front of you.

Explore other reviews about Cintas

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good pay, good people

Cons

Sometimes service issues cause problems

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

4 day work week and informed training

Cons

As an SSR, you're responsible for a lot; customer complaints, product shortages, bill discrepancies, customers that are in your face yelling/swearing. You are expected to give out your personal cell and email. With the average SSR having over 100 weekly clients, that's a lot of phone calls and emails, while you're already working a busy and physical job. They also claim you can make all these different bonuses. A lot of those bonuses are very small and capped. While I was there, I witnessed SSR's purposely overcharge clients on invoices just so that they could hit their numbers to attain a bonus. I did not enjoy having to have the same conversation over and over with clients that were overcharged.

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