Negative Experience - Vice President CipherHealth Employee Review

1.0
Feb 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Products are good and well received in the market. Pay and benefits are decent, but not close to being worth the Cons below.

Cons

Out of the gate, it was apparent that job duties were completely different than tasks demanded of me, and which were monitored and critiqued on a daily basis. I experienced hostility, threats and was continually criticized and tested. I've never experienced such un-professionalism. To be on company-wide calls where there was swearing, to other "leaders" throwing fits and temper tantrums when they don't get their way, is ridiculous and embarrassing. The company has no true human resource function, leaving those threatened individuals at the mercy of retaliatory actions and threats. In many cases, the only option is to leave the company. The term "leader" at this company is used loosely, for those who are unable to make decisions, and who are too scared to stand up to the hostility of the Sr. Management. The sales / account management "leaders" continually play favorites. The recent (late 2018 / early 2019) mass departures should be a wake-up call to this company. If you want to be micro-managed with mundane and elementary tasks, be publicly humiliated / demeaned, disrespected to the point that you lose nights of sleep and dread each work day, then this is the place for you.

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CipherHealth Response
7y
We are truly sorry to read your comments here today. I am sorry that you feel this way. I would like to respond to a few of your comments as it is impossible for us to know who you are - and we have had zero exits from our San Francisco office since September of 2018 - so that makes it even harder. If that is truly where you are from, then you have been gone for quite a while and MUCH has changed here at Cipher. First and foremost, I can assure you that we do have a "true" HR department here at Cipher. I joined the Company early in 2019 and have the privilege to lead a team of dedicated and highly proficient HR professionals. Second, we take any and all allegations of inappropriate behavior very seriously, and have processes in place to address. We would and will not tolerate any sort of retaliatory behavior with regard to any behavior that might be reported. We do admit that due to our explosive growth, and the amazing products that drive it - as you mention in your note - we have scaled in size very very fast, and not all of our HR management processes are optimized, and in some cases are still works in progress. However, we have not had anything close to "mass" departures - our turnover is significantly below the industry average and this year is less than 5% - which is lower than almost any industry - and far lower than normal SaaS company numbers. We have a GREAT culture here at CipherHealth and we are constantly working to make it even better. We wish you luck in your next endeavor and thank you for the kind words about our amazing product suite.

Explore other reviews about CipherHealth

5.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Great team and culture. Caring leadership, lots of potential. Great benefits, fully remote

Cons

Can't really think of anything at this time.

1.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generous Paid Time Off (PTO) policy

Cons

Excessive Meetings & High Turnover The company schedules numerous meetings that disrupt workflow and don’t always add value. This, combined with high employee turnover, creates an unstable environment where projects are constantly in flux. Frequent Reorganizations Job title changes occur without proper notice, leading to confusion and uncertainty. These frequent shifts, coupled with quarterly layoffs, leave employees feeling insecure about their roles. Toxic Work Environment The culture has become increasingly toxic, with a focus on reprimands instead of constructive feedback. Many employees operate on edge, which negatively impacts morale and productivity. Inconsistent Treatment of Employees While performance reviews may include praises and there's no formal performance improvement plan in place, it is disheartening that good employees are still let go. This inconsistency contributes to a feeling of instability and unfairness. Lack of Bonuses The absence of bonuses stems from the company's unrealistic objectives, which often seem designed to avoid financial rewards for employees, creating frustration and disillusionment. No Clear Growth Strategy There is a noticeable absence of a coherent strategy for sustainable business growth. Constant cost-cutting measures and position eliminations appear to be attempts to artificially boost financials rather than fostering genuine progress. Deterioration of Workplace Culture Once considered a great place to work, CipherHealth now suffers from a declining atmosphere, contributing to employee dissatisfaction and increased turnover.

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