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      Citadel Credit Union

      Engaged Employer

      Citadel Credit Union reviews

      Don’t do it - Member Service Representative Citadel Credit Union Employee Review

      3.0
      Nov 9, 2025
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full-time work from home with equipment provided.

      Cons

      Managers are fake as hell don’t want to see you grow. Very micro manage have to ask permission to use the restroom. The seniors are nasty and racist god bid you have an issue you’re met with attitude. And if a customer calls you out your name you have to take the abuse! And No one cares about your mental health. You’re the last to know about any promotions that they have on going. If you tell a member the truth your the problem and they are quick to fire and write you up. In order to get a promotion you have to be in the golden circle.

      Explore other reviews about Citadel Credit Union

      5.0
      Jul 8, 2026
      Member care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team culture, competitive compensation, and opportunity for remote work.

      Cons

      Work-life balance, strict performance metrics, lack of opportunities to move different positions.

      4.0
      Jul 8, 2026
      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citadel provides a great work-life balance and encourages employees to grow within the company. The company also offers excellent benefits to its workers. In addition, Citadel values employee feedback and listens to suggestions on how to improve the workplace, creating a positive and supportive work environment.

      Cons

      From an outsider's perspective, Citadel appears to have African American representation in leadership based on its website. However, when I looked at the internship pages and recruitment materials, I did not see the same level of representation in the photos. Increasing diversity in internship marketing could help prospective candidates feel more included and represented.

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