Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good pay, not super busy," ((in 9 reviews)); "Good benefits compared to some other companies." ((in 9 reviews)); "Low stress environment with excellent work life balance" ((in 5 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Great culture & people" ((in 4 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 3 reviews))

What are the top reviewed Citadel Credit Union locations?

Exton , Parkesburg , Elverson , Philadelphia , Pottstown , Thorndale , East Norriton , Chicago , Lancaster , Brookhaven , Clifton Heights , Lansdale , Lionville , Montgomeryville , Paoli , Phoenixville , West Chester , Hybla Valley

Skip to content Skip to footer

Notifications

Citadel Credit Union

Citadel Credit Union reviews

The absolute WORST credit union serving Southeastern PA - Inbound Customer Service Representative Citadel Credit Union Employee Review

1.0

Nov 11, 2025

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

You work remotely, and they provide a laptop and a charging deck. They also have nice windows at the HQ.

Cons

Well, if you look at the reviews based on a diverse group already tells you everything you need to know. Think about it, they were cited for basically redlining in 2025! Like, are you serious? Look up the press release on how they cut off access to credit to diverse groups, and were fined millions is insane. Now, if you are unfortunate enough to get a low-paying job here, prepare to be micromanaged, unvalued, and you better make sure you ask to go to the bathroom or your "manager" will get upset. The management here, from top to bottom, is an absolute joke. TRUST Me its that bad. Do not do it to yourself.

Explore other reviews about Citadel Credit Union

5.0

Jul 8, 2026

Member care specialist

Recommend

CEO approval

Business Outlook

Pros

Great team culture, competitive compensation, and opportunity for remote work.

Cons

Work-life balance, strict performance metrics, lack of opportunities to move different positions.

4.0

Jul 8, 2026

Personal banker

Recommend

CEO approval

Business Outlook

Pros

Citadel provides a great work-life balance and encourages employees to grow within the company. The company also offers excellent benefits to its workers. In addition, Citadel values employee feedback and listens to suggestions on how to improve the workplace, creating a positive and supportive work environment.

Cons

From an outsider's perspective, Citadel appears to have African American representation in leadership based on its website. However, when I looked at the internship pages and recruitment materials, I did not see the same level of representation in the photos. Increasing diversity in internship marketing could help prospective candidates feel more included and represented.

See reviews by: Helpful|Rating|Date|All

Jobs at Citadel Credit Union

Citadel Credit Union reviews FAQs

Citadel Credit Union reviews Citadel Credit Union Inbound Customer Service Representative reviews Citadel Credit Union review

Citadel Credit Union

The absolute WORST credit union serving Southeastern PA - Inbound Customer Service Representative Citadel Credit Union Employee Review

Explore other reviews about Citadel Credit Union

Jobs at Citadel Credit Union

Citadel Credit Union reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Citadel Credit Union reviews FAQs

Jobs at Citadel Credit Union