Be Aware of Senior Management - Anonymous employee Citadel Credit Union Employee Review

Increasingly over aggressive sales culture approaching the likes of the Wells Fargo and Bank of America type banking institions. The company is expanding too fast and does not have the proper infrastructure to support the increased footprint in the Philadelphia suburbs. Senior Management does not function in an objective way and regularly makes decisions based more on personal relationships versus merit and objective assessment of employee performance. The Human Resources Department does not function as an independent body between the employees and management. They take a clear stance in favor of management regardless of the issue at hand. The sales culture at Citadel is steadily becoming overly aggressive and sales goals are being established that are at times unreasonable and unattainable. In addition, they do not provide any type of solid sales training program. The training team instead offers very limited courses in this area as well as very limited resources to increase an employees ability to be successful. For decades Citadel operated with less than ten offices primarily in Chester County. Within the past five to six years they have more than doubled that footprint with no straight forward explanation or reassurance as to what is motivating this surge towards expansion. Due to this extreme shift in focus, Citadel is becoming less focused on people, this is resulting in unreasonable expectations for sales results and diminishing staffing levels per office to assist in paying for their expansion. Senior Management handles situations and decision making based all too much on their personal relationships and unsubstantiated perceptions of employees. I have witnessed and become aware of several situations in which good employees were dismissed based on this sort of behavior. The Human Resources Department similar to Senior Management does not function with objectivity. Due to my position I was aware of mutiple situations including racial slurs and medical hardships in which HR did not work to make sure the employee was comfortable in their working environment. Instead HR regularly takes a stance of backing management blindly and does little to address serious issues with diligence and an objective eye.